Technical Support Specialist

Technical Support Specialist, UKHelp keep aircraft, crews, and passengers connected by delivering expert technical support across the world's leading aviation connectivity networks.

At Gogo, we're transforming how people connect in the sky. As connectivity becomes increasingly critical to business aviation, our Technical Support team plays a vital role in ensuring customers receive the expertise and support they need to stay connected wherever they fly.

As our Technical Support Specialist, UK , you'll provide technical support and troubleshooting for Gogo's inflight connectivity solutions, supporting customers, OEMs, and partners across a variety of satellite, air-to-ground, and communication networks. You'll work closely with customers, engineering, product, and network partners to resolve issues, improve service reliability, and deliver a best-in-class customer experience.

If you're someone who enjoys solving complex technical problems, thrives in a customer-focused environment, and can confidently navigate both technology and relationships, we'd love to meet you.

What You'll DoProvide remote and onsite technical support to OEMs and customers for avionics system configurations, troubleshooting, and issue resolution

Deliver technical guidance and support across Gogo's connectivity products and services, including flight deck and cabin communication systems

Support customers and OEMs in the use of satellite connectivity networks, associated hardware, and service compatibility requirements

Partner with satellite network operators and internal teams to investigate customer issues, identify trends, and drive timely resolutions

Monitor network performance and proactively identify opportunities to improve service reliability and customer experience

Assist with product development and quality assurance activities, including software regression testing, analysis, and defect investigation

Collaborate with product managers, engineers, and developers to isolate, troubleshoot, and resolve technical issues

Build, configure, and test hardware solutions within Gogo's test lab environment to support new products and customer deployments

What You'll Bring Bachelor's D egree in a STEM discipline or equivalent practical experience1-2 years of experience in technical support, customer support, or a related field

Experience troubleshooting hardware, software, and network-related issues in a customer-facing environment

Knowledge of IP-based networking technologies, including routers and switches such as Cisco Understanding of satellite communications and connectivity networks, including Iridium, Viasat/Inmarsat, air-to-ground technologies, or similar systems

Ability to support customers during occasional off-hours and weekend coverage as required

Must be located within a commutable distance of Farnborough, UK and be authorized to work and reside in the United Kingdom Even Better If You Have You don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:

Business aviation industry experience and knowledge of aircraft communications systems, including SATCOM, VHF, and Datalink technologies

Familiarity with flight deck and cabin connectivity systems

Experience working with international customers, teams, or partners across multiple regions

Knowledge of customer relationship management (CRM) platforms and customer support tools

Proficiency with Microsoft Office Suite and other business applications

Multi-lingual communication skills

Experience supporting telecommunications, aerospace, aviation, or connectivity-related technologies

Ability to work independently while also contributing effectively within a collaborative team environment

Strong analytical,…