Technical Project Manager

As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost.

SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

Overview

SS8 is looking for an experienced Technical Project Manager to lead the successful delivery and deployment of our technology solutions in customer environments. This is a highly collaborative role at the intersection of technology, programme delivery and customer success . You will work closely with Product Management, Engineering, Field Services, Project Management and customers throughout the delivery lifecycle—from pre-sales technical review and planning through deployment, acceptance testing and operational handover.

You’ll also bring valuable customer and deployment insights back to our Product and Engineering teams, helping us continuously improve our solutions and delivery processes.

Key Responsibilities

• Lead cross-functional teams through complex technical deployments and customer acceptance.
• Coordinate Acceptance Test Plans, validation, issue resolution and customer sign-off.
• Provide technical leadership and act as a trusted advisor to customers and internal teams.
• Identify and manage technical, project and delivery risks.
• Participate in pre-sales technical reviews, assessing requirements, feasibility, scope and delivery considerations.
• Develop and maintain technical documentation ( including H igh level design and Low level design) , deployment guides and acceptance materials.
• Translate complex technical issues into clear, actionable information for technical and business stakeholders.
• Build strong relationships with customers, partners and internal teams.
• Capture customer feedback and deployment lessons to help shape product improvements.
• Drive delivery plans, milestones, stakeholder communications, and successful execution throughout the implementation lifecycle .
• Participate in an out-of- hours on-call rotation to support critical escalation management, system deployment stability, and high-priority incident handling.

Location and Travel

3 days per week in the Farnborough office, with travel to customer sites , occasional international travel, and participation in an out-of-hours on-call rota.

Required Experience & Qualifications

Must Have

• Bachelor’s degree in Engineering , Computer Science, Information Technology or a related field, or equivalent practical experience.
• 3
  -5 years’ experience in Technical Project Management, Technical Program Management, Solution Delivery or a related role.
• Proven experience with Linux environments and production Kubernetes clusters .
• Strong knowledge of network configuration, troubleshooting and protocols .
• Experience with Elasticsearch and MySQL .
• Experience delivering complex enterprise software, telecommunications, cybersecurity, cloud or network-based solutions.
• Strong understanding of software deployment, systems integration, testing and customer acceptance.
• Excellent communication, stakeholder management and problem-solving skills.
• Experience managing technical and delivery risks and coordinating multiple priorities.
• Flexibility and willingness to participate in a scheduled 24/7 on-call rotation (out-of- hours coverage shared across the team).
• A valid UK driving licence and willingness to travel as required .
• Ability to obtain Developed Vetting (DV) clearance , or currently hold active security…