Technical ServiceNow Architect

Location: Farnborough (5 days per week onsite)
Security Clearance: Active DV clearance preferred. Active SC clearance holders willing and eligible to undergo DV clearance will also be considered.
We are seeking an experienced Technical Service Now Architect to play a key role in the design, architecture, and delivery of a large-scale Service Now transformation programme within a highly secure environment.

This position will be responsible for leading the technical architecture and migration strategy for a complex on-premise Service Now deployment, ensuring scalable, secure, and resilient solutions that align with both business and operational requirements. Working closely with senior stakeholders, technical teams, and project leadership, you will provide architectural governance throughout the full project lifecycle.

This role requires a hands‑on technical architect who is comfortable operating in highly regulated environments and has previous experience delivering complex Service Now implementations and migration projects.

• Lead the end‑to‑end technical architecture for a Service Now migration programme.
• Define and maintain the overall Service Now technical roadmap and architecture strategy.
• Design scalable, secure, and supportable Service Now solutions in line with best practice.
• Provide architectural oversight across platform configuration, integrations, data migration, and infrastructure components.
• Lead technical discovery workshops with business and technology stakeholders.
• Produce high and low‑level architectural designs, technical specifications, and governance documentation.
• Define migration strategies for transitioning from existing on‑premise environments while minimising operational disruption.
• Ensure alignment with security, compliance, and government standards within a secure environment.
• Review and approve technical designs produced by development and engineering teams.
• Act as the senior technical authority for Service Now architecture decisions and platform governance.
• Collaborate with programme managers, technical leads, infrastructure teams, and third‑party suppliers to ensure successful delivery.
• Identify technical risks and provide mitigation strategies throughout the programme lifecycle.
• Support testing, deployment, and transition activities to ensure a successful implementation.

• Proven experience operating as a Technical Architect or Solution Architect within Service Now environments.
• Demonstrable experience leading Service Now migration projects, ideally involving on‑premise deployments.
• Strong understanding of Service Now platform architecture, integrations, workflows, CMDB, ITSM, ITOM, and associated modules.
• Experience designing and delivering enterprise‑scale Service Now solutions within complex organisations.
• Strong knowledge of infrastructure, networking, cloud, and hybrid technology environments.
• Experience working within defence, government, national security, or other highly regulated sectors.
• Excellent stakeholder management and communication skills, with the ability to engage at both technical and executive levels.
• Strong understanding of architectural governance, design assurance, and best practice frameworks.
• Experience producing architecture artefacts including HLDs, LLDs, solution designs, and technical documentation.
• Ability to lead technical teams and influence architectural direction across large programmes.

• Service Now Certified Technical Architect (CTA) - highly desirable.
• Service Now Certified Master Architect (CMA).
• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Service Now Certified…