SaaS Client Support Analyst — Drive Issue Resolution
Listed on 2026-10-10
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
IDGateway Limited in the UK is seeking a Client and Product Support Analyst to be the primary contact for clients, handling telephone and email support across all products. You will log and manage issues in Jira Service Desk and Confluence, ensuring clear documentation and timely SLA-driven responses.
You will build relationships, reproduce issues for development teams, and help clients become more self-sufficient through updated user documentation and training materials.
This posting is for the SaaS Client Support Analyst — Drive Issue Resolution role at IDGateway® Limited, based in Farnborough, England, United Kingdom.
The advertised compensation is 32.000 - 52.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the SaaS Client Support Analyst — Drive Issue Resolution role in the description above.
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