Network Engineer/Technology Consultant
Listed on 2026-10-19
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IT/Tech
IT Support, Network Engineer, Technical Support, Network Security
Location: Farnborough
Working Pattern: 5 days per week on site
Type: Permanent
Salary: £55K-£75K
Clearance: Active DV clearance
Company: Tektora, supporting a growing IT consultancy
We are looking to add a DV Cleared Network Engineer/Technology Consultant to our team in Farnborough who deliver a secure network support service.
You will be supporting complex network environments in highly regulated industries, serving as the first point of contact to customer incidents, covering a breadth of networking technology stacks, and owning cases from inception through to resolution.
This role would suit someone who enjoys network troubleshooting, communicates well with both technical and non-technical audiences, and wants to further develop their career in networking. You'll work alongside an experienced team of network engineers at a growing IT consultancy.
The RoleYou will be involved in:
- Providing network support, troubleshooting, and implementation support within Cisco networking environments.
- Triaging and resolving cases raised by customers within defined SLAs.
- Building an understanding of each customer's network environment to enable faster, more accurate fault diagnosis.
- Communicating regularly with customers to keep them updated on case progress.
- Following escalation processes where appropriate, with clear and well-documented notes/updates.
- Maintaining and improving knowledge articles, processes and procedures, and the tooling used to deliver the service.
- Identifying recurring issues and feeding them into problem management and service improvement.
- Active DV clearance.
- Able to work on site in Farnborough, 5 days per week.
- Strong Cisco networking skills, evidenced by CCNA/CCNP or equivalent hands-on experience.
- Good understanding of routing, switching and secure network environments.
- Experience in an IT service desk, network support or similar role.
- Familiarity with an ITSM tool such as Service Now or Jira Service Management.
- Clear communicator with a methodical approach to troubleshooting.
- Experience with technologies from across the Cisco product portfolio.
- Experience in defence, government or other high-assurance, highly regulated environments.
- Experience supporting complex enterprise or managed service networks.
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