SaaS Client Support Analyst — Drive Issue Resolution
Listed on 2026-10-25
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Analyst
IDGateway Limited in the UK is seeking a Client and Product Support Analyst to be the primary contact for clients, handling telephone and email support across all products. You will log and manage issues in Jira Service Desk and Confluence, ensuring clear documentation and timely SLA-driven responses.
You will build relationships, reproduce issues for development teams, and help clients become more self-sufficient through updated user documentation and training materials.
This role, SaaS Client Support Analyst — Drive Issue Resolution at IDGateway® Limited, could be your next opportunity.
This role is for the SaaS Client Support Analyst — Drive Issue Resolution role at IDGateway® Limited.
We are seeking a motivated SaaS Client Support Analyst — Drive Issue Resolution to join IDGateway® Limited in Farnborough, England, United Kingdom.
Consider building your career as a SaaS Client Support Analyst — Drive Issue Resolution at IDGateway® Limited.
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