Senior Manager, Account Executive Operations

Farnborough (95987), United Kingdom, Farnborough, Senior Manager, Account Executive Operations

Job Title:

Senior Manager, Account Executive Operations

Location:

Farnborough, London - Hybrid Working Pattern: 2 days in-office and 3 days remote.

Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces™ list. Hear from our team about what it's like working at Capital One UK.

The Senior Manager, Account Executive Operations is responsible for the implementation of configuration for the international systems within Capital One's Global Payment Network. This role also owns the risk and control framework for key operational processes, such as settlement. This individual will manage a team of direct reports and will also be responsible for non-associate labour resources. This position requires an innovative and creative leader who will lead strong subject matter experts and will also act as an advocate across functions for the team's goals.

Excellent management and presentation skills, including the ability to effectively deliver information to constituents at all levels, are critical. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners.

Develops and coaches' teams to be able to identify, manage, and elevate risk.

• Directs and manages daily workflow to provide premier internal and external partner support and manages escalations.
• Provides oversight to continuous improvement of risk management, including audits and controls for settlement processes.
• Manages a team, display a passion for developing their team through their leadership style.
• Plans and prepares team schedules and assigns projects, tasks, and assignments.
• Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported.

• People Leadership experience; including direct management.
• Experience with in the financial services or payments industry especially within Settlement and system configuration.
• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.
• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.
• Proven ability to define and track Key Performance Indicators (KPIs) to measure and improve operational efficiency.
• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.
• Strong organizational skills, and focus on achieving both short and long term goals.

This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future:
  Competitive pension and performance-based bonus schemes
• Holidays:
  Start with 25 days of annual leave, increasing with tenure. Need…