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Aftersales Manager
Job in
Farnborough, Hampshire County, OX17, England, UK
Listed on 2026-10-20
Listing for:
SANDOWN DORSET AND WILTSHIRE LIMITED
Full Time
position Listed on 2026-10-20
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
An opportunity has arisen to join us as an Aftersales Manager at our Farnborough site. The purpose of the role is to ensure the smooth running of the Service Department on a day-to-day basis, to maximise sales and profit opportunities and to deliver the brand experience. The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective.
A big part of this role is to ensure that the brand standards are met, and legal regulations are complied with.
- Leading, motivating and developing the Aftersales team to create a high-performing and customer-focused environment.
- Driving departmental performance to maximise profitability and achieve key business objectives.
- Monitoring financial performance, budgets and key performance indicators, implementing corrective actions where required.
- Ensuring compliance with manufacturer standards, company policies and relevant legislation.
- Reviewing market trends, competitor activity and business performance to identify growth opportunities.
- Developing and implementing strategies to maximise all available aftersales revenue streams.
- Promoting a culture of excellent customer service throughout the department.
- Ensuring all health and safety procedures are followed and maintained.
- Previous experience in a Service Manager, Aftersales Manager or similar automotive leadership position.
- Proven experience of managing and developing successful teams.
- Strong commercial awareness and the ability to drive departmental performance.
- A commitment to delivering exceptional customer service.
- Excellent organisational and communication skills.
- A high level of attention to detail.
- A full UK driving licence.
- Monday - Friday: 08:00 - 18:00 with an hour break.
- Total
Hours:
45 hours per week - Saturday working on a rota basis - 07:00 - 13:00 as extra hours
- A Company Car will be provided as part of a remuneration package.
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