Customer Loyalty - Placement

Job Title:

Customer Loyalty
- Placement Year

Posting

Start Date:

10/4/26

Job Location (Long):
Farnborough, United Kingdom

Job Description:

Y
OUR INTERNSHIP. START WITH WHAT ENGAGES YOU.

We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate, and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Ourwork persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours- working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support of ourhouse charity with a variety of fundraising events throughout the year.
• Throughout our offices, there areopen creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, Financial Services, Farnborough – Customer Loyalty Intern
- Placement Year (July 2027)

As part of the BMW FS Group, the Sales & Marketing area are responsible for delivery of exceptional Customer Retention across BMW, MINI & BMW Motorrad. Demonstrating a passion for Marketing, Digital and CRM, we’re looking for highly organised, self-motivated individual who can demonstrate an ability to apply themselves and excellent attention to detail. This is a superb opportunity to gain experience of working with all areas of Sales, Pricing and Retention to support with national loyalty activities and campaigns to increase Customer Retention.

The group is implementing a new Customer Sales Model which is a great time to experience global change programme for a leading premium brand.

What will you be doing?

• Active management of our customer loyalty offers collaborating with internal stakeholders.
• Ensuring the Retailer HUB – our communications portal is up to date across the business areas, supporting departments with new content, imagery, links to enhance the Retailer Self-serve experience.
• Digital creation and management of the Retention App platform whilst maintaining the focus of the customer journey touchpoints.

• Involvement in creating slides for customer webinar interactions and training material.
• Support to drive customer satisfaction and collaborate with the National Sales Company (BMW UK).

What should you bring along?

• Current university programme. Ideally relevant work experience either in sales, marketing or the automotive industry to demonstrate your competencies would be beneficial.
• A genuine passion and interest in the automotive and finance industry.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your own projects/workload…