Site Security Manager

Job objectives and responsibilities

• Actively drive for service excellence, sustainability, social values, and efficiency initiatives at local level
• Co-ordinate the local delivery of all security operations
• Effective and pro-active communication with the customer
• Carry out pre-audit for monthly KPI meetings for all security operations.
• Manage client expectations and resolve all concerns in timely manner.
• Assist Mitie Operations Manager as required.
• Management and responsibility for site security equipment
• Proactively promote Live Safe and ensure that the security team complete their mandatory Live Safe training on eLearning.
• Promote and manage the Live Safe Champions Level 1 in partnership with the Mitie HSE manager.
• Complete Eco Online training – Register an account via an Eco Online user request and act as the Mitie first line accident investigation manager.
• Ensure that all officers are fully conversant with Mitie Lifeline and accident, near miss and Hazard Observation reporting.
• Ensure that all Mitie staff who drive vehicle at work adhere to and work within established Company fleet policies and procedures.
• Line management responsibilities for site team leaders and officers

• Maintain the integrity of physical security on a day-to-day basis through the delivery and management of physical security measures and controls.
• Management of Mitie security team – Team leader and officers
• Maintain the staff rosters to ensure all shifts are covered.
• Manage staff holiday applications, including resourcing cover officers.
• Maintain Security team Assignment Competency Training Records and the training matrix for the security team.
• Complete investigations of all security incidents, complaints, etc
• Ensure that the security personnel are performing in line with our client and Mitie values.
• Ensure that all on-site security systems remain fully functional and fit for purpose. Raise works tickets through the client service desks to resolve technical issues and faults.
• Integrate as part of the wider site management team and to be the focal point for the operational delivery of the physical security.
• Conduct stakeholder engagement both internally within our client organisation and externally with Police and MOD agencies.
• Act as a member of the Emergency Response Team.
• Represent the site security team at internal and external meetings. This includes weekly start up meeting, project and trial activity meetings, Police / Military meetings and monthly KPI meetings.
• Ensure security events are reported through the client's system and fully investigate all site security incidents, providing reports and corrective actions as required.
• Support trials and project activity by providing additional resource requirements and ensuring all silent hour guarding requests are met.
• Act as custodian of the full suite of site security documentation. This includes but is not limited to, the Teams and physical site folders, site security instructions, security registers and the site threat appreciation plan.
• Support site security inductions, awareness campaigns and security compliance audits.
• Identify, observe, recognise, and report on Improvements and changes as required.
• Carry out development and reviews of direct reports.
• Create reports in line with customer expectations.
• Work well without supervision, in a busy operational environment and prioritise workload.
• Ability to work under pressure to demanding deadlines.
• To work within established Company policies and procedures
• Promote company values and standards and exhibit appropriate behaviour in accordance with Company ethos.
• Use talent and ability to encourage achievement and continuous improvement.
• Demonstrate safety, integrity & commitment at all times.
• Maintain excellent levels of communication throughout the team and the wider business.
• Ensure that operational delivery is maintained, and appropriate training is completed for all areas of the role.
• Escalate all matters when appropriate to the customer and Mitie Operations Manager
• Carry out any other duties as and when necessary, to meet the varying demands of the business and satisfy customer needs.

• Ideally the site security manager will…