Customer Service Agent

Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Experience Manager.

About the role:

Within this role you will work as part of a team to:

• Provide excellent customer service to all passengers and crew travelling through the airport
• Accompany passengers and their luggage to lounge areas
• Ensure that the terminal and all passenger lounges are maintained to exceptional standards
• To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
• Provide support and assistance to crew
• To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
• To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
• To provide welcome and check-in facilities for large flights in accordance to current operating procedures
• To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)

About you:

• Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting
• Flexible in approach and able to work across a variety of shift patterns
• Full UK driving license holder
• Must be able to meet CRC security clearance requirements
• Must have right to work in the UK and live within commutable distance to Farnborough
• Airside driving experience

What we can offer you:

• 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
• Workplace pension scheme with enhanced employer contributions
• Life assurance
• Access to medical plan including a range of private treatments (after probation period)
• Free onsite parking
• Cycle to work scheme
• Training and development opportunities
• Access to an Employee Assistance programme and helpline
• Discount on accommodation and food/beverage at affiliated hotel and pub
• Access to discount and savings scheme
• Electric vehicle scheme (after 9 months service)
• You’ll also get all kinds of other great perks, like social events and special employee offers.