Client Services Manager

Responsibilities

• Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
• Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
• Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
• Advising clients about the planning and feasibility of flight schedules
• Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
• Meeting and greeting passengers on departure and arrival
• Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service
• Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
• Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
• Provide excellent customer service to both internal and external Voluxis customers
• Building relationships with Voluxis clients and suppliers alike

• Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations
• Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
• Customer Service focused (both internal and external)
• Ability to work well within a specialist team
• Excellent communication skills both written and oral.
• Highly organised - able to handle multiple, and on occasion, conflicting priorities
• Ability to travel as required
• Flexibility with hours subject to the needs of the client(s)

• Competitive salary
• Holiday entitlement which increases with length of service
• Promotion and career development opportunities
• Private healthcare & pension