Receptionist, Customer Service​/HelpDesk

Our client is looking for a polished and personable Receptionist to join a high-performing, award-winning team. As the first point of contact, you ll be key to shaping a welcoming and professional experience for every customer.

This role goes beyond traditional reception duties. You ll be involved throughout the customer journey from initial enquiries and scheduling through to confidently recommending services and products that suit individual needs.

Key Responsibilities:

• Deliver exceptional customer service both in person and over the phone
• Manage bookings and maintain accurate customer records using an internal system
• Create a warm, professional welcome and ensure customers feel valued at all times
• Build strong knowledge of services and products to make confident recommendations
• Support wider team targets through excellent service and upselling where appropriate
• Handle day-to-day administrative tasks, including emails, enquiries, and maintaining front-of-house areas
• Process payments and manage till procedures accurately
• Maintain confidentiality and follow all company policies and procedures
• Complete end-of-day duties, including cashing up, reconciling payments, securing the premises, and preparing the reception area for the next day

About You:

Essential:

• Previous experience in a customer-facing role within hospitality, luxury retail, or a premium service environment
• Excellent communication skills with a confident, professional telephone manner
• Well-presented with a polished, professional approach
• Strong organisational skills and attention to detail
• Comfortable using computer systems and quick to learn new platforms
• Reliable, punctual, and a strong team player
• Own transport required due to location

Desirable:

• Experience using booking or CRM systems
• Background in sales or customer recommendations

What We Offer:

• Competitive hourly rate of £13
• Weekly Commission(subject to team targets)
• Average working hours of 33.06 per week
• One Saturday worked every 8 weeks
• Staff discounts
• Full training provided
• Supportive, professional working environment