Customer Service Administrator

Customer Service & Finance Administrator

Farnham | £26,500 per annum | Hybrid working after probation

Love helping people, keeping things organised and making a difference? This could be the role for you!

Are you a people person who enjoys solving problems, keeping on top of the details and making sure everything runs like clockwork? Do you love a varied working day where you're not stuck doing the same thing from 9 to 5?

We're looking for a friendly, organised and proactive Customer Service & Finance Administrator to join our clients' team in Farnham!

This is a fantastic opportunity for someone who enjoys working with customers, is confident on the phone and likes a good mix of communication, administration and finance-related tasks. One minute you could be chatting with a customer, the next updating records, processing financial information or liaising with colleagues to get things sorted.

No previous finance experience? No problem! They're happy to provide training for someone with the right attitude, a willingness to learn and a genuine passion for delivering great customer service.

What will you be doing?

You'll be an important part of the team, helping everything run smoothly behind the scenes while making sure our customers receive a friendly, efficient and professional service.

Your day-to-day responsibilities will include:

* Building great customer relationships – speaking with existing customers over the phone, responding to emails and helping with queries in a friendly and professional way.

* Keeping the communication flowing – liaising with different departments and colleagues to gather information, resolve queries and keep customers updated.

* Getting stuck into finance tasks – recording financial transactions, including sales, purchases, income, receipts and payments, while helping to keep financial records accurate and up to date.

* Keeping everything organised – maintaining customer information, databases, spreadsheets and electronic records so everything is where it should be.

* Making admin happen – supporting the wider team with correspondence, paperwork, data entry and general administrative duties.

* Juggling priorities – managing a varied workload, keeping track of deadlines and making sure tasks are completed accurately and on time.

* Spotting ways to improve – following processes, sharing ideas and helping us continually improve the service we provide.

In short, we're looking for someone who enjoys being the person others can rely on – someone who gets satisfaction from solving a problem, ticking off a to-do list and leaving a customer feeling well looked after!

What are we looking for?

We're much more interested in your attitude, organisation and people skills than whether you've worked in finance before.

You'll be a great fit if you:

* Enjoy speaking to people and building positive customer relationships.

* Have a confident, friendly telephone manner and communicate clearly in writing.

* Are organised, methodical and good at keeping track of the little details.

* Can manage different tasks and priorities without losing sight of what needs doing.

* Take pride in getting things right and providing excellent customer service.

* Are comfortable using a computer, including Microsoft Word, Excel and Outlook.

* Have a positive, can-do attitude and enjoy learning new skills.

* Are a team player who is happy to roll up their sleeves and help wherever needed.

It would be a bonus if you have…

* Previous experience in customer service, administration, accounts support or a finance-related role.

* Some knowledge of bookkeeping or financial record-keeping.

* Experience working with self-employed individuals or small businesses.

But don't worry if you don't tick every box! If you're customer-focused,…