Personal Customer Advisor

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for  Personal Customer Advisor  for a company based in  Farnham, GU9  area.
This is a permanent position.

Role Overview :
As part of the Contact Centre Team, the  Personal Customer Advisor  is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication.
The position is fully office based. Working in a branch within a very small team. Full training provided in Liverpool (all expenses covered).

Working Hours:

42.5hours
9am-5:30pm
Will be working 1 Saturday out of 4, but typically Monday to Friday working hours
Salary:
£12.91 per hour

Qualifications:

Essential:
Educated to GSCE level

Experience and Skills:

Essential:
Attention to detail
Great customer service
Being able to work at fast pace
Excellent Microsoft Office skills
Proactive and self-sufficient
High level of discretion with the ability to handle sensitive information confidentiality
Desirable:
Previous experience working in a contact centre environment
Experience working with patient records and information

Duties and Responsibilities:

Triage inbound telephone calls to the contact centre, handling basic queries
Direct callers to the correct team or service, take messages where appropriate
Raise advisor call backs
Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
Register new patient referrals on our internal database
Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
Identify correct product code and quantity of prescription outstanding
Redeem paper and electronic prescriptions
Check and scan parcels before delivery
Working independently with management directions
Promote, share and live the Bullen vision, objectives and values.
Any other duties which contribute to the success of the role and the business.
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.