IT Helpdesk - First Line Support

Hours:

9am-5pm, Monday to Friday

Contract:

Temporary

Location:

Farnham (on-site)

We are currently recruiting on behalf of our client for a proactive and customer focused Temporary First Line Support Technician to join their IT service team based in Farnham. This is an excellent opportunity for someone with strong communication skills and a passion for resolving IT issues quickly and professionally.

Role Overview

As the first point of contact for all IT queries, you will provide initial technical support to users across the business. You'll log, diagnose, and resolve a range of first‑line issues, escalating more complex cases where required. This is a great role for someone with previous IT support experience or strong technical aptitude looking to build on their skills.

Key Responsibilities

Acting as the first point of contact for IT support via phone, email, and ticketing system
Troubleshooting and resolving first‑line technical issues (hardware, software, connectivity)
Logging all incidents accurately and prioritising tickets appropriately
Supporting users with Microsoft 365, password resets, and basic account tasks
Setting up and configuring laptops, desktops, and peripherals
Escalating issues to second‑line support when needed
Providing excellent customer service with clear communication throughout

Skills & Experience Required

Previous experience in a helpdesk or IT support role is desirable but not essential
Strong understanding of Windows OS and Microsoft 365
Confident communicator with a friendly, approachable manner
Ability to problem‑solve and work efficiently under pressure
Reliable, organised, and able to work independently

What We're Looking For

Someone proactive with a positive attitude
Strong attention to detail
A team player who enjoys helping others
Someone available immediately or on short notice

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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