IT Support Technician - FTC

IT Support Technician 6 Month Fixed Term Contract (with the possibility of extending)

Salary: £17,441 per annum (£34,418 WTE basedon 37 hours per week)

Hours: 18.75 hours per week, Monday Friday 12.15pm-4.00pm

Location: Farnham / Guildford / Flexible working across sites

Would youlike to be part of an organisation thats dedicated to caring for the local community?

We have an opening for an experienced ITSupport Technician to join our friendly and supportive IT Team on a fixed-termbasis, based at our site in Farnham, Surrey. You will provide additional

Helpdesk support during weekday afternoons, helping our staff and volunteers across the organisation to resolve day-to-day IT issues promptly and effectively. You'll work as part of a small, experienced team with strong peer support and clear escalation routes, taking ownership of incidents and service requests and providing practical, hands-on assistance with Windows 11,Microsoft 365, user accounts, devices and connectivity.

If you would like to feel part of a welcoming and committed team,benefit from strong peer and managerial support, and make a valuable contribution from the outset, we would be delighted to hear from you.

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences.

• Experience providing first- andsecond-line IT support in a busy, multi-user environment, with the ability tobecome productive quickly.
• Practical experience supporting
  
  Windows 11, Microsoft 365, Active Directory and Microsoft Entra , including user accounts, access and authentication issues.
• Experience managing Helpdesk tickets through to resolution, troubleshooting laptops, printers, peripherals andcommon connectivity issues.
• Strong problem-solving skills, withthe ability to work independently and as part of a team.
• A professional, customer-focused approach with a desire to continually improve systems and services.
• Excellent interpersonal and communication skills

For a full list of essential requirements, please refer to the job description and person specification document.

Thisis a fixed-term role providing additional day-to-day IT support capacity during weekday afternoons.

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

• Ongoing professional development and training
• Practical experience supporting a varied range of users and IT systems
• Professional Growth
• Opportunities to share knowledge and develop existing technical support skills
• Diverse Training Courses
• Supporting colleagues across clinical and operational teams

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

* Phyllis Tuckwell Birdsong Hospice staff survey 2023