Farnham Integrated Care Services (FICS) Manager

Job summary

The ideal
candidate will be a strong, proactive and adaptable leader with proven management experience, ideally in primary care, the NHS or comparable healthcare setting, and the ability to balance strategic oversight and hands on operational management.

They will be
a detail oriented
yet forward thinking
individual, experienced and motivated, with a passion in healthcare for delivering
high-quality
outcomes for patients and our partner practices.

The FICS Manager will play a key role in managing the operational delivery and contractual
responsibilities of Farnham Integrated Care Services. They will design, embed
and manage commissioned services, ensuring operational excellence, CQC compliance,
and strong collaborative working across partner practices and external
stakeholders. The role will line manage and support a team of clinical and
non-clinical staff.

Main duties of the job Strategic
and Operational Management Oversee the
planning, delivery, and evaluation of FICS services, contributing to strategic
objectives and performance frameworks. Ensure smooth daily operations, drive
innovation and efficiency, and coordinate cross-practice projects and quality
improvement initiatives.

Contract
and Service Oversight Manage
contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and
performance reporting. Oversee appointment systems, gather and analyse patient
and staff feedback, and maintain strong relationships with external providers.
Ensure governance, audit requirements, and patient satisfaction monitoring are
met.

Financial
and Resource Management Oversee budgets
and financial planning, contribute to cost analysis and funding applications,
and support accurate payroll processes.

People
and Workforce Support Lead
recruitment, onboarding, and staff management, ensuring training compliance and
performance reviews. Manage disputes, grievances, absence, and
disciplinary processes while keeping up with employment legislation.

Governance and Quality Assurance Ensure
compliance with CQC standards, policies, and procedures. Oversee insurance,
business continuity, complaints, investigations, and risk management.

IT, Data,
and Reporting Ensure accurate
data capture and reporting, support digital transformation, and produce
insights to inform decision-making.

About us Farnham Integrated Care Service (FICS) is a
federation offering services at the heart of Farnham Primary Care Network (PCN).
Serving patients from our GP Practices, offering various clinical and
non-clinical NHS commissioned services. FICS offers both reactive and proactive
care through urgent same day care services and integrated care management. See Farnham PCN website for further information.

Details Date posted
31 July 2026

Pay scheme

Other Salary
37,000 to 45,000 a year

Contract Permanent Working  pattern

Full-time

Reference numberEJob locations

Farnham Centre for Health Hale Road Farnham Surrey GU9 9QS
United Kingdom Job description

Job responsibilities

The FICS
Manager will play a key leadership role in managing the operational delivery and contractual
responsibilities of Farnham Integrated Care Services (FICS).They will design, embed
and manage commissioned services, ensuring operational excellence, CQC compliance,
and strong collaborative working across partner practices and external
stakeholders.

The role will provide effective line management to a multidisciplinary team of clinical and
non-clinical staff supporting high standards of performance, service delivery and patient care.
Job description
Job responsibilities

The FICS
Manager will play a key leadership role in managing the operational delivery and contractual
responsibilities of Farnham Integrated Care Services (FICS).They will design, embed
and manage commissioned services, ensuring operational excellence, CQC compliance,
and strong collaborative working across partner practices and external
stakeholders.

The role will provide effective line management to a multidisciplinary team of clinical and
non-clinical staff supporting high standards of performance, service delivery and patient care.

Person Specification

Qualifications

Essential Educated to Certificate of Higher Education or equivalent relevant management qualification.

Experience

Essential Proven experience in a management or operational leadership role (ideally within healthcare, primary care, NHS or service management).CQC awareness is strongly advantageous.

Strong organisational, analytical, and communication skills with excellent attention to detail and the ability to work collaboratively with clinical teams, GP practices and external stakeholders.

Proven experience of managing and co-ordinating a team.

Ability to manage time effectively to prioritise workload and work independently.

Adaptable & flexible management style with the ability to respond positively to changing priorities and service requirements.

Experience of financial and/or contract management with an awareness of budgetary responsibilities.

Proficiency in Microsoft Office and digital systems - EMIS…