Healthcare Assistant

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As a Healthcare Assistant , you’ll be part of our valued team based at Farnham Hospital and Centre for Health. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £25,760 with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring fenced innovation funding each year

We are looking for a dedicated and organised individual to support the day-to-day running of multiple outpatient clinics at our Farnham site. This role requires strong multitasking skills and a commitment to delivering high-quality patient care alongside our friendly team of nurses and clinicians. Responsibilities include assisting with administrative and non-nursing duties under the OPD Manager’s guidance, ensuring smooth clinic operations, and working closely with the Outpatients Reception Team.

Flexible working hours between 08:00 – 18:00, Monday to Friday, are required.

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

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• To effectively communicate within the nursing and multidisciplinary team
• Use of electronic patient record system
• Participate as a team member to ensure that patients receive a friendly, efficient and effective service.
• Ensure patients are supported throughout their journey and are treated with respect and dignity
• To report any changes in the patients’ condition and situation as appropriate and update the nurse in charge of actions or advice given
• Share learning/knowledge and instruct less experienced or new staff and apply all training to working practice
• Value own and colleague’s contributions to the team
• To support the qualified nurse in the daily allocation and planning of work and to comply with the allocation
• Facilitate a clean OPD environment meeting current standards in infection control
• Responsible for the escalation of any unresolved risks to the OPD Matron/ Sister/ Charge Nurse
• Use equipment appropriately according to training, instruction, or relevant competencies
• Use stock control and rotation to avoid wastage and exercise a personal duty of care in relation to equipment and resources

The ideal candidate will have:

Qualifications

• A good general level of literacy and numeracy.
• Basic keyboard skills

Knowledge & Skills

• Ability to form sound relationships within the wider team
• Be able to prioritise workloads
• Ability to respect confidentiality

Experience

• Experience of working with the general public

Personal Attributes

• Friendly and empathetic
• Smart appearance
• Professional approach
• Flexibility and a willingness to work as part of a team
• Educated to GCSE or equivalent level
• Customer Service Experience
• Ability to…