Senior Lettings Negotiator​/Assistant Manager

Location:

Farnham, Surrey, United Kingdom

Salary: £45,000 to £50,000 per annum

Employment type:

Full-time, Permanent

At Bourne Estate Agents, we pride ourselves on delivering exceptional property services with integrity and professionalism. Our team thrives in a supportive, dynamic environment where career progression is encouraged and celebrated. We are currently seeking a passionate and experienced Senior Lettings Negotiator / Assistant Manager to join our Farnham branch and play a key role in driving our lettings department forward.

This pivotal position combines hands‑on lettings negotiation with leadership responsibilities, offering an exciting opportunity to contribute directly to the success and growth of our lettings team. As Senior Lettings Negotiator / Assistant Manager, you will be instrumental in managing client relationships, mentoring junior colleagues, and ensuring our service standards remain outstanding.

• Developing strong relationships with landlords, tenants and contractors
• Arranging & attending viewings
• Gaining tenant feedback and discussing with landlords
• Dealing with offer negotiations
• Lettings progression
• Registering tenants over the phone and loading onto property software
• Maintaining an active tenant database
• Business generation activities such as leaflet dropping & call outs
• Upselling additional services and management levels
• Working to targets, self‑managing KPIs and working on areas for improvement such as conversion rates
• Booking valuations
• Assisting with taking new properties onto the market, including property listings, photos and floor plans
• Training towards property valuations

• Proven experience in lettings negotiation, ideally within a busy estate agency environment.
• Strong leadership qualities with previous experience managing or mentoring a team.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
• Sound knowledge of residential lettings legislation and best practices in the UK.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Proficient with property management software and Microsoft Office applications.
• Driven, proactive, and motivated by achieving and exceeding targets.

• Competitive salary package (£45,000 - £50,000 per annum) with performance-related bonuses.
• Opportunity for career progression into senior management roles within the company.
• Comprehensive training and continuous professional development.
• Supportive team environment with a strong company culture.