Business Account Manager

Business Account Manager

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Location: Farragut, TN office

Account Managers are targeted to make $69,930+ per year (Base + Commission)

• Uncapped monthly commission
• Full Benefits Package – beginning first day of employment
  • Medical, Dental, Vision, and Life Insurance
  • 3 weeks vacation and 2 weeks sick time
  • Paid holidays
  • 401(k) eligible after 30 days with excellent company match
• Discounted TDS services
• Generous ramp up period with supplemental income

• Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceeding the sales and revenue growth goals. Actively manage the existing base to retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.
• Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships through telephone, in‑person cold calls, networking, and referrals to obtain appointments. Build solutions, propose, and close sales to meet or exceed goals.
• Create proposals, write, and submit accurate orders following the sales process. Manage and submit moves, adds, changes and deletions (MACD) to the existing customer base.
• Develop a tactical sales plan for prospecting, growth, and retention to meet or exceed monthly, quarterly, and annual sales and revenue growth goals. Keep accurate activity tracking, status and forecasts in the CRM. Report progress weekly, monthly, quarterly, and annually.
• Attend industry and trade group meetings and local events to increase visibility, identify opportunities, and develop contacts.
• Perform other duties as assigned.

• 2+ years of customer service experience.
• 2+ years of inside or outside sales experience.
• Must have and maintain a valid driver's license, insurance, and access to reliable transportation.

• Experience in successful prospecting and generating leads through cold calling.
• Access to cell phone.
• Previous Telecommunications experience.
• Winning “can‑do” attitude and strong work ethic.
• Ability to set and attain goals with a proven track record.
• Well organized, good time management skills, and attention to detail.
• Customer service experience, motivation to serve, and genuine interest in helping others.
• Comprehensive product and application knowledge with high‑volume problem resolution.
• Competitive nature, strong passion to sell, and mastery of sales processes.
• Time intensity and proven ability to solve problems quickly.
• Ability to identify problems, gather data, consult others, make decisions, and implement solutions.
• Excellent verbal and written communication skills.
• Ability to work effectively with customers at all levels.
• Confidence and empathy to ease customers.
• Quick grasp of new concepts and willingness to learn.
• Independent or interdependent work ability.
• Must maintain satisfactory sales quotas.
• Computer literacy (Excel, Word, email, Internet).

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous vacation & paid sick leave
• Seven paid national holidays & one floating holiday
• Paid parental leave (6 weeks after 12 months of employment)
• Adoption & surrogacy assistance
• Employee assistance & wellness programs
• Short‑term & long‑term disability (30+ hrs)
• TDS service discounts (30+ hrs)
• Education assistance (30+ hrs)
• Paid volunteer time (30+ hrs)

$62,200.00 – $ per year.

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives. All qualified applicants are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.