Veterinary Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Our Faversham practice is purpose-built, spacious site with ample parking, large consult rooms, separate dog and cat waiting areas and is located next to a large pet store. It is easily located from the A2 with easy links to Canterbury, London and coastal destinations.

Our smaller Whitstable practice has been recently refurbished and is located only a few minutes’ walk from a beautiful beach and many novelty shops and restaurants. The local town also hosts the famous annual Oyster Festival.

We are seeking a proactive communicator who can confidently drive practice growth through the delivery of sales and promotions, all while maintaining a calm and welcoming front‑of‑house presence.

The role requires balancing a fast‑paced reception desk with phone inquiries, emails and essential administration. As you will be supporting clients through sensitive situations, resilience and empathy are vital; a background in veterinary or human healthcare is highly desirable.

Your primary base would be at our Faversham practice with occasional travel required to our Whitstable practice, so a car is essential.

The working hours are part‑time Monday to Friday, 14:00 – 18:30, with a 1‑in‑4 Saturday rota from 08:00 to 14:00. We value a healthy work‑life balance, so there are no out‑of‑hours or bank holiday requirements.

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

• 6.6 weeks’ annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Up to £14,534 per annum