Receptionist, Front Desk

• Location:
  
  3232 North Northhillls Blvd, Fayetteville, AR, 72703, United States
• Job Category:
  Receptionist, Front Desk, Reception
• Employee Type:
  Non Exempt - Full Time
• Required Degree:
  High school
• Manage Others:
  No

• Name:
  Jacinda Graham
• Email:

Be the friendly face that makes every patient feel valued.

We're looking for a compassionate and professional Front Desk Receptionist who thrives on creating exceptional first impressions and delivering outstanding customer service from the moment patients walk through our doors.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

The Receptionist manages the registration process with accuracy and efficiency. This role ensures required documentation is complete, data is entered correctly, and patients receive clear information about procedures, schedules, and requirements. The Registration Specialist is a primary point of contact, delivering professional customer service while maintaining confidentiality and compliance with organizational policies.

• Serve as the primary patient check-in and information resource for the facility.
• Assist patients with new-patient paperwork, updates, and insurance verification.
• Communicate the day’s schedule and any follow-up appointments to patients.
• Collect payments and reconcile daily cash receipts.
• Generate end-of-day reports and maintain accurate financial records.
• Answer incoming calls, take messages, and provide information according to established procedures.
• Maintain clean and organized workstations and waiting areas.
• Respond promptly and professionally to emails, phone calls, and instant messages.
• Address patient and family questions regarding procedures and clinic policies.
• Provide preparation instructions for diagnostic tests and upcoming appointments.
• Support emergency response and patient transport processes as needed.
• Identify and contact appropriate personnel based on patient needs.
• Travel to other clinic locations as required to support staffing.
• Attend required staff meetings.
• Perform additional duties as assigned.

• Strong multitasking ability with keen attention to detail in a fast-paced environment.
• Excellent customer service skills and flexibility in interacting with patients and staff.
• Proficiency with computer systems and strong organizational and problem-solving skills.
• Excellent verbal communication, interpersonal, and telephone skills.
• Ability to manage high call volumes professionally.
• Comfortable working in an oncology clinic setting.
• Ability to collaborate effectively with cross-functional teams.
• Emotional resilience and the ability to handle sensitive or emotionally charged situations.
• Must be onsite Monday through Friday to fulfill job duties
• Flexibility to meet evolving clinic needs up to and including travel as needed.

• High School…