Dispatcher, Business

GENERAL DESCRIPTION OF POSITION

Take 911 calls, emergency and non‑emergency calls to provide help to the public. Ensure appropriate resources are sent the correct way to each patient. Train new Dispatchers.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience.

None.

None.

Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts such as fractions, ratios and proportions to practical situations.

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.

Performs work operations which permit frequent opportunity for decision‑making of minor importance and also frequent opportunity for decision‑making of major importance, either of which would affect the work operations of a small organizational component and the organization's clientele.

Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.