Evening Assistant Manager

Assistant Manager

Assuming responsibilities for overseeing gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club.

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight – ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Cleaning and maintenance of facility.
• Assist in ordering supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Hard‑working, enthusiastic and energetic.
• Current CPR Certification required.
• High school diploma / GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Cleaning tasks.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.