Instructional Designer​/Content Administrator

Job Details Job Location:
Fayetteville, AR Salary Range:
Undisclosed Description

Be a part of one of the 10 fastest growing fast casuals, Slim Chickens!

Slim Chickens is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment. This is a great opportunity for starting and growing a career in the restaurant field. Want to work with a team that has fun every day by helping guests and making them happy? Our team members offer a fast, accurate, and friendly ordering experience - a genuine interaction that leaves our guests feeling satisfied and appreciated.

You will feel empowered to make decisions that lead to high levels of guest and associate satisfaction.

To develop and deliver operational and training knowledge, tools, and resources through Slims' University and LMS platform. Identify opportunities within the brand to improve processes, procedures, tools, equipment, training, and education to drive higher performance through the creation and execution of training.

Digital Content Development

• Creates eContent projects in collaboration with Operation, Training and Subject Matter Expert
• Apply the ADDIE model to analyze, design, develop, deliver, and evaluate learning solutions and curriculum.
• Assess the effectiveness of current and future content to identify training opportunities.
• Provide troubleshooting support for LMS tickets and resolve issues promptly.
• Generate reports for the Support Center, FADs, and system-wide to drive training engagement and completion.
• Design engaging, interactive videos and modules.
• Stay current on training trends and convert ideas into effective eLearning content.
• Support video and photography projects as needed, including editing.
• Support and provide field training materials such as Power Points and handouts.
• Develop and manage QR code technologies.
• Maintain organized and up-to-date files within the LMS.
• Translate materials into Spanish or other necessary languages.
• Collaborate cross-functionally to validate and manage user data within The Porch.

Written Content Development

• Adheres to brand standards when designing content and formatting documentation, ensuring clarity, usability, and proper grammar and punctuation in all written and designed training materials.
• Contributes to various written content projects as needed, including The Dip weekly newsletter, job aids, recipes, the Operations Manual, MIT syllabus, LTO/Test Promotions, and updates to operational and training materials.
• Provides support for training and operations initiatives and projects.
• Edits and proofreads all documents to ensure accuracy and quality before publication.

Slim Chickens systems principles and objectives: Has a thorough understanding of Slim Chickens' established operating systems (e.g., quality, security, office environment, company policies, safety) and recognizes the responsibility to stay updated on these systems and the role this position plays in supporting them.

Performs other duties as necessary in support of business objectives: This position description is designed to guide the activities of the Instructional Designer / Content Administrator. It is not meant to restrict the individual's creativity or limit their thinking, nor does it encompass all the tasks that may be required in this role.

Physical Activities: Primarily performed in an office environment. Involves entering and retrieving information on a computer and visually verifying details, often in small print. May also require presenting information to small or large groups.

Travel: Occasionally visits local corporate stores as needed for training and/or content needs for photography, video, or understanding of processes.

Benefits:

• Health insurance

• Dental insurance

• Vision insurance

• Flexible Spending Account

• 401(k)

• Parental Leave

• Pet Insurance

• Paid time off

• Life Insurance

• Tuition reimbursement

• Adoption Assistance

Requirements and Competencies:

• • Experience developing eLearning courseware using Articulate 360, H5P, Camtasia, Captiv8 or similar software to develop Micro-learning and in-depth learning courses
  • Prior background creating learning content for all types of devices and audiences
  • Learning Management System Administration experience preferred
  • Adobe Creative Suite Experience
  • Creative thinking—able to look at content and find exciting ways to make it appealing to the audience
  • Handle multiple projects or work streams simultaneously while maintaining a high level of quality and attention to detail.
  • Apply project management methodologies to structure workflows, track milestones, and manage changing requirements.
  • Communicate clearly with internal teams and external partners to ensure transparency, accountability, and alignment throughout each project phase.
  • Ability to utilize ADDIE Model to develop learning curriculum
  • Demonstrates a consultative approach in working with franchisees, managers, team members and Corporate Support Team
  • Ability to multi-task and highly adaptable in a…