Community Engagement Assistant, Outreach

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition

Salary Range: $15.87 To $19.83 Hourly

Fayetteville Public Library

Community Engagement Assistant  - Outreach

Job Description

Department: Community Engagement

Reports To: Manager,Community Engagement

Location: Fayetteville Public Library

Date Revised: July 29, 2024

Safety Sensitive: No

• Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all of our materials and services. Provide exemplary customer service in-person at outreach events and at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk.
• Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns.
• Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach,andproviderecommendationsusingyourinstitutionalknowledgetoconnectourcustomerwith theright solution. Thisincludesbothroutineandcomplexpatroninquiries.
  
  Provide readers'advisory,technical assistance, and exemplary frontline customer service.
• Drives Bookmobile and assists with pre-trip inspections, selection and stocking of materials, and on-site programming as scheduled.
• Assistsinkeepingthe Bookmobileneatandorderly,preparingandevaluatingprogramming,and reporting concerns, challenges and/or feedback to manager as needed.
• Assist with the implementation of specialized outreach programming and library special events that promote library use in the community.
• Overseeandadministeroneormorespecialized Community Engagementworkactivities ,includingbutnot limited to outreach programs, library tours, at-home book deliveries, and/or story times.
• Updatebookmobileschedulinginformationtobookmobilecalendarandcommunicatechangesinschedulingwith designated staff, when appropriate.
• Drives a motor vehicle to attend meetings and visit various work sites.
• Maintain and cultivate relationships with current and potential volunteers and meet with volunteers and partners as needed.
• Track and compile key statistics for performance reports as needed.
• Speak, instruct, and/or perform in front of library and outreach audiences. Represent and promote the library in public, media, and at community events.
• Pursue professional development, to keep informed of current and emerging library trends, particularly as related to community engagement. Maintain professional and technical knowledge through attendance of educational workshops, seminars, and webinars, review of professional publications, establishment of networks, and participation in professional organizations.
• Collaborate with supervisor on departmental projects to ensure the smooth operation of the department.
• Conduct special projects as assigned.
• Participate in meetings and activities of the department and the library. Assist with library services, programs,events,andoutreachopportunitiesasneeded. Representyourdepartmentonvariouslibrary committees as assigned. Staff public service desks as assigned.
• Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train new staff members as assigned.
• Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.
• Assume personal responsibility for building maintenance and solving minor issues and problems.
• Performanyotherrelateddutiesasrequiredorassigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Valid Driver's License

The following physical activities described here are representative of those that must be met by an employee to…