Refunds Analyst

Overview

The Refunds Analyst will perform various routine and complex clerical tasks and deals with patients, family members, staff and clinic personnel in other departments to ensure good internal and public relations. Performs accounting duties required to decrease credit balances on accounts, ensuring clinic accounts receivable is accurate.

About MANA Administration

The MANA Administrative team provides support services for 24 physician‑owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our Administrative team includes four Principals, Human Resources, Information Services, Reimbursement, Credentialing, Recruiting, Population Health, Marketing, and Training.

We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work‑life balance.

About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician‑owned practices. As a physician‑owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices.

By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
What We Offer
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings:

• Comprehensive Benefits –
  • Medical & dental
  • 401(K) match
  • 25% profit sharing
  • Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
  • Employer paid life, long‑term & short‑term disability benefits
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you;
  Dell, ATT, Verizon, and many more!
• One‑On‑One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

How to Apply
To apply for a position at any MANA Clinic, you must complete a MANA employment application. Applicants may list the position(s) they are interested in applying on the application and only need to complete one application. Applications are reviewed by the Human Resources Department at the MANA Administrative Office and are shared with the clinic managers. Applications are kept in our database for managers to review for six (6) months.

MANA is an equal opportunity employer.

• Able to answer financial questions, billing issues and process MANA Intranet refund requests on an account by working with other departments and clinic staff
• Able to research the cause of a credit by utilizing knowledge of payment posting procedure and the insurance Explanation of Benefits to ensure that the appropriate party is refunded
• Work with other Central Billing departments to forward accounts that require error correction and removal to the appropriate person to apply the correction
• Working knowledge of insurance industry standards and policies, as well as patient's liabilities to identify

• MANA requires evidence of COVID-19 vaccination for all staff; religious and medical exemptions will be granted in accordance with applicable state and federal law
• High school diploma or GED
• 12 to 18 months related experience and/or training