Field Technical HCP Educator
Listed on 2026-01-16
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Healthcare
Medical Imaging
Updated: January 12าฟ2026
Location: Fayetteville, AR, United States
Job :13383
Make a difference. Empower providers. Enhance patient care.
The Field Technical HCP Educator role focuses on delivering high‑quality onboarding and technical support to healthcare professionals (HCPs) using a specialized HCP portal in the immunology space. You will provide both in‑person and bahly training, ensuring a seamless and compliant user experience that supports patient treatment initiation.
Key Responsibilities- Onboarding & Training: Educate HCPs and office staff on portal access, navigation, and best practices through in‑person and virtual sessions.
- Technical Support: Serve as the first point of contact for login issues and technical troubleshooting, escalating complexிச as needed.
- Remote Assistance: Use digital tools to provide virtual support and guide users through the portal interface.
- Compliance & Documentation: Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions.
- Feedback & Improvement: Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization.
- Prior experience in Field Reimbursement, Educator, or technical support in healthcare or pharmaceuticals.
- Experience supporting healthcare applications (e.g., HCP systems, patient‑facing platforms, clinical site tools).
- Strong communication skills with the ability to explain technical concepts to non‑technical users.
- Comfortable delivering both in‑person and virtual training sessions.
- Willingness to travel and must reside within 50 miles of a major airport.
- Familiarity with Patient Customer Support Programs, Value & Access, Field Reimbursement Manager, or similar roles.
- Field‑based customer service, sales, or engagement experience.
- Knowledge clos east healthcare IT systems (e.g., EHRs, pharmacy software) is a plus.
- Understanding of web‑based platforms, user interfaces, and troubleshooting methods.
- Proficiency in Microsoft Office, CRM systems, and remote support tools.
The annual base þeirra salary for this position ranges from $105,000 to $122,500. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance.
Syneos Health has a voluntary COVID‑19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
The benefits for this position will include a competitive compensation package, health benefits including medical, dental and vision, company match 401(k), flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at:
Email: [email protected]. One of our staff members will work with you to provide alternate means to submit your application.
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