Network Operations Manager

Network Operations Manager – Ozarks Go

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Ozarks Go, based in Fayetteville, Arkansas, a telecommunications subsidiary of Ozarks Electric Cooperative, offers all‑fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma. Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a 401(k) plan with robust employer matching contributions, paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.

• Education: High school diploma is required. Technical degree required in disciplines such as Computer Engineering, CPA, etc.
• Experience: Five years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

• Advanced knowledge in network administration and engineering.
• Knowledge in fiber optics, including high‑capacity networks such as DWDM, 100 Gbps, 400 Gbps, and 800 Gbps interfaces.
• Extensive high‑level understanding of TCP/IP, fiber optic cabling, IPv4 and IPv6, network security, process improvement, MPLS topologies, routers, VoIP, multicast, VLAN, and Linux operating systems.

• Oversees the day‑to‑day operations of the network required to provide data, voice, and video service to subscribers and back‑office integration.
• Responsible for day‑to‑day security of networks infrastructure and service provider applications.
• Designs and implements network connectivity for layer 2 and layer 3 LAN and WAN connections, including documentation of network connections.
• Provides support best practices to subscriber support department to ensure optimum subscriber experience.
• Develops maintenance plans, establishing procedures for maintenance windows to minimize downtime for subscribers for all network devices, implementing firmware and software updates and security patches and features.
• Designs and implements a plan to obtain the highest level of network uptime by creating network reliability targets and a reporting process for accountability.
• Ensures positive subscriber experience by planning for network capacity to minimize or eliminate congestion on the network.
• Maintains a safe working environment by adhering to policies, procedures, and regulations.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding, disciplining; addressing complaints and resolving problems.
• Performs any other related duties as required or assigned.

Frequent contacts with the general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization’s position and operation.

Must be able to operate all equipment normally found in an office environment. Must have a valid driver’s license without violation, which would prohibit insurability. Must be able to write reports, business correspondence, and policy/procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to apply advanced mathematical concepts.

Mid‑Senior level

Full‑time

Information Technology

Telecommunications