TeamDynamix Administrator Manager

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11/18/2025

IT Support

No

Regular

No

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work‑life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

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Enterprise Application Services

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The Team Dynamix Administrator Manager serves as the primary technical administrator and subject matter expert for the university's Team Dynamix platform, supporting IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) initiatives. This position is responsible for configuring, maintaining, optimizing, and continuously improving the Team Dynamix ecosystem to enhance service delivery across campus.

The role manages day-to-day platform administration including user management, security roles, permissions, service catalogs, forms, workflows, and automation rules; designs and implements custom applications, work spaces, and dashboards to meet departmental requirements; performs regular system maintenance, updates, and supports patches in coordination with vendor release schedules while monitoring system performance and managing integrations with campus systems such as Active Directory, SSO, HR systems, and student information systems;

collaborates with stakeholders to design and implement ITIL-aligned service management processes encompassing incident, request, change, problem, and knowledge management workflows; creates and optimizes project templates, resource pools, and portfolio management structures while building and analyzing service metrics and KPIs to identify improvement opportunities; provides comprehensive training and support to Team Dynamix users across campus through workshops, training materials, user guides, and knowledge base articles while serving as tier 2/3 support for complex platform issues;

partners with IT leadership and campus departments to understand business requirements, facilitate…