Vice President - IT Restaurant Systems

Job Details:

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Fayetteville, AR 72703, We’re not just another chicken joint—we’re one of the fastest-growing brands in the game, built on hand-made food and bold ambition. At Slim Chickens, every tenderloin gets the royal treatment: brined, buttermilk-soaked, hand-breaded, and cooked fresh to order. That same care and craft goes into how we grow our people.

If you’ve got hustle, heart, and an entrepreneurial spark, this is the place to prove yourself and shape your career. Our team thrives on real connection—working fast, thinking big, and building something that makes an impact every day. Here, you’ll be trusted to make decisions, empowered to own your work, and part of a crew that’s taking this brand to the next level.

Slim Chickens is growing fast. The only question is—are you ready to grow with us?

The Vice President – IT Restaurant Systems position is accountable for setting the company’s IT strategy and roadmap for restaurant technology across the domestic and international system, directing the restaurant technology project portfolio, and responsible for oversight of day-to-day support, implementation, and management of the Company's technology infrastructure at both the restaurant and corporate levels, including but not limited to Point of Sale, Back office and related systems.

This role partners with executive leadership and franchisees to deliver technology that drives guest experience, operational efficiency, and franchisee profitability.

• Owns the IT strategy and roadmap for the company for all restaurant technology (POS, BOH, Digital Menu Boards, Mobile App, etc.) to comprehensively plan and lead future technology initiatives and projects to meet company objectives, and presents technology investment recommendations to executive leadership and the franchise system
• Leads execution and project management of all core IT projects end to end from initial concept and strategy to development, testing, pilot, deployment, and post deployment support, including both internal resources, contractors, and vendors
• Leads the implementation of the Company's POS and Back Office technology solutions with minimal disruption to operations
• Builds, leads, and scales the Restaurant Systems team, including IT Support Analysts, to oversee all POS and Back-office database management including but not limited to menu items (core and LTO’s), inventory, and labor management
• Collaborates with both internal teams and franchisees to ensure project goals and timelines are met
• Owns PCI compliance, including the annual PCI review, and restaurant data security and incident response readiness
• Leads deployment & management of internal IT tools (, Claude, etc.)
• Develops, coaches, and mentors direct reports and builds talent depth and succession for the IT function
• Owns the IT operating and capital budget

• Ensures restaurant and leadership teams receive reliable, ongoing support of IT platforms against defined service levels
• Oversees day to day management of all core IT platforms and restaurant technology vendors, including contract negotiation and vendor performance management
• Establishes process and structure for IT technical support teams end to end from troubleshooting issues to reporting metrics and performance
• Ensures issue tracking and root-cause analysis to help the Company identify and address the sources of common problems
• Provide clear concise communication and documentation for all teams
• Ensure IT team members are knowledgeable and are fulfilling their responsibilities to the end users

• Provides support to all new restaurant openings, and remodels related to their IT systems…