Assistant Director, Revenue Integrity

Position: Assistant Director, Revenue Integrity (Salaried, Full-time)
Organization Overview, Mission, Vision, and Values Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country.

Our 425-bed medical center has been named the #1 hospital in Arkansas for six consecutive years by U.S. News & World Report. We employ 3,200+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute;
Washington Regional Walker Heart Institute;
Washington Regional Women and Infants Center;
Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary The Assistant Director, Revenue Integrity provides system-level leadership for the healthcare system’s revenue integrity program and reports to the Director, Central Billing Office, working in direct partnership with the Vice President, Revenue Cycle. This position is accountable for the accurate, compliant, and timely capture of hospital and professional revenue across hospitals, ambulatory clinics, physician practices, and other system entities, including charge master governance, charge reconciliation, pricing administration, claim-edit resolution, and revenue integrity audits.

The Assistant Director partners with clinical, operational, finance, coding, compliance, information services, managed care, and revenue cycle leaders to align practices across the system, identify revenue leakage, strengthen controls, implement regulatory and reimbursement changes, and improve financial and operational performance. The position provides leadership to revenue integrity operations, establishes system-wide standards and performance expectations, and promotes accountability, service excellence, and continuous improvement.

Essential Position Responsibilities Provide system-level leadership for revenue integrity operations across hospitals, ambulatory clinics, physician practices, and other healthcare system entities; establish priorities, service standards, and performance expectations, and ensure timely resolution of issues affecting charge capture, billing, reimbursement, and compliance.

Lead, develop, and support revenue integrity leaders and team members; oversee staffing, productivity, competency, succession planning, and performance in alignment with healthcare system policies and leadership expectations.

Direct system-wide charge master and fee-schedule governance for hospital and professional services, including code, price, description, revenue-code, and effective-date maintenance; promote consistent standards and controls across all entities.

Partner with clinical and operational departments to establish accurate charges, validate charging workflows, address missed or late charges, and support compliant documentation and billing practices.

Monitor regulatory, payer, coding, reimbursement, and industry changes; assess operational impact and coordinate timely updates to systems, processes, education, policies, and controls.

Oversee claim edits, work queues, charge-related holds, and other revenue integrity exceptions to promote clean claims, timely billing, and appropriate reimbursement.

Develop and execute a risk-based audit and monitoring program for charge capture, coding alignment, pricing, modifiers, documentation, and billing practices; communicate findings and oversee corrective action plans.

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