Business Development Representative - SMB

Job Description

The Business Development Representative is focused on selling the MoLo truckload service line (operating under Arc Best) and is responsible for building and managing a portfolio of small to medium-sized (SMB) customers across North America. This position offers the unique opportunity to target various industries within the truckload market, including, but not limited to, food and beverage, consumer packaged goods, manufacturing, and retail.

This role will prospect new customers and sell MoLo, An Arc Best Truckload Service, while collaborating with various departments, including other Arc Best service lines, to provide integrated transportation solutions. The focus will be on identifying new business opportunities, negotiating contracts, and providing tailored logistics solutions that meet the unique needs of each customer. The Business Development Representative will be the primary point of contact for customer interactions, ensuring seamless coordination and exceptional service delivery.

• Maintain accurate records of all prospecting activities, sales interactions, and lead statuses in the customer relationship management (CRM) software.
• Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies and approaches.
• Prospect and generate leads through various channels (cold calling, email campaigns, networking events, Linked In, etc.) to identify potential customers.
• Proactively identify issues and resolve problems to uphold the commitment to service.
• Other duties and projects, as assigned.
• Qualify and nurture leads by assessing customer needs, providing consultation, and focusing on selling MoLo, an Arc Best Truckload Service.
• Collaborate cross-functionally with carrier sales, yield management, account development, legal, accounting, and our other Arc Best service lines to provide a comprehensive solution for the customers.
• Develop and maintain strong, lasting relationships with key decision-makers in small to medium-sized companies.
• Own the entire sales cycle, from lead generation to assisting and overseeing the revenue collection process as needed.

Education:

• Bachelor's Degree, preferred

Experience:

• Previous customer sales, operations, or service experience, preferred

Additional Requirements:

• Ability to multi-task with a high attention to detail.
• Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.
• Ability to thrive in a fast-paced environment.
• Confident decision-making and problem-solving skills.
• Excellent time management skills to prioritize and optimize workload to meet deadlines.
• Highly coachable and eager to learn.
• Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers.
• Sales-driven with an entrepreneurial mindset.

• Perseverance and Follow-Through
• Selling
• Sales Closing and Agreements
• Addressing Customer Needs

The start date for this position is March 2, 2026.

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Compensation:

• This is an hourly position paid biweekly.
• Variable compensation is included.

Arc Best® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains.

We also offer moving services through U-Pack®. Our technology and innovations team, Arc Best Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the Arc Best team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.