Installation Technician

Ozarks Go
, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.

Ozarks provides to its employees: 100% paid medical/dental coverage for you and your dependents, and a 401(k) plan with employer match. We also provide paid time off, 9 paid holidays, disability benefits, life insurance and tuition reimbursement.

Job offers are contingent on passing a background check, proof of eligibility to work in the U.S., and passing a drug test. Ozarks does not accept medical marijuana cards because all our positions are considered safety sensitive.

EDUCATION:

High school diploma or GED equivalent, plus specialized schooling or combination of education and experience.

EXPERIENCE:

One to two years of previous experience in fiber optic installation, maintenance, and repair is preferred.

&

SKILLS:

Proficient in splicing and terminating fiber optic cables and a variety of Cat cables. Must have experience identifying and troubleshooting issues in fiber optic networks, including signal loss, splicing problems, and other connectivity issues.

• Perform installation, maintenance, and troubleshooting of commercial and residential broadband services and associated customer-premises equipment, including fiber and Cat cabling, while ensuring work meets Ozarks Go specifications, safety standards, and business customer requirements.
• Diagnose and troubleshoot technical issues with installed systems or equipment and perform repairs, replacements, or upgrades to restore functionality.
• Conduct thorough inspections of equipment to identify potential problems or areas of improvement.
• Maintain detailed records of installations, repairs, and equipment specifications. Complete service reports, documenting actions taken and any recommendations for future maintenance.
• Use Interpersonal skills for interaction with customers for installation requirements and issue resolution.
• Supervise and perform quality control of internal and contracted installation and repair technicians.
• Ensure that installations and repairs comply with industry standards, regulations, and safety protocols.
• Efficiently manage time to meet installation or repair deadlines. Prioritize tasks and respond promptly to service requests.
• Work with electronic maps and documents and maintain records of work performed.
• Provide guidance to customers on identifying and resolving simple problems without the need for technical assistance.
• Preserves confidentiality of company issues when relating to staff, customers, and the public.
• Supports the Bylaws, guidelines, policies, and philosophies of the company always.
• Complete any IT/Security training as assigned.
• Always supports the Mission Statement and Core Values.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.

The Installation Technician shall be required to perform any other duties assigned to fulfill the objectives of Ozarks Go.

• Contractors:
  Supervise assigned installation contractors working on the system at any given time. To request and assist as required and to confer on problems as required to maintain efficient and effective systems.
• Customers:
  To support and assist customers by demonstrating excellent communication skills to clearly understand the customer's needs and concerns. subscribers to access the network.

• Must be able to operate all equipment normally found in an office…