Concierge

Job Title:

Concierge Sundays 8A - 4P

Reports To:

Business Office Manager/Front Desk Manager

Summary:

Our Concierge will provide excellent customer service and hospitality to Residents and our Guests. As our Concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact with.

Responsibilities and Duties:

You are the “Go-to-person” for providing a lasting first impression to visitors of the community while balancing and prioritizing many different roles and responsibilities

Greet and welcome all visitors and guests upon their entrance into the community and when calling by phone

Deliver professional and courteous communications to families regarding community events, resident supply needs, care plan meetings, and other communications as required

Open, sort, and distribute incoming correspondence including mail and faxes

Sign for and distribute UPS/Fed Ex or similarly delivered packages

Maintains resident rosters and information related to requests from visitors, calls, etcThis job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience:

A high school diploma or equivalent (GED) is required

One to two (1-2) years of experience in business office support, or other related administrative support role Experience in healthcare related environment preferred

Knowledge and

Skills:

Proficiency in internet usage, Microsoft word and excel

You take initiative and are an independent, problem solver; able to de-escalate critical situations

You can multitask and meet deadlines with maintaining a positive imagine both in person and over the phone to residents and guests of the community