Pharmacy Manager - Store

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

• Live our purpose by managing and improving patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, strengthening performance measures through coaching and consistent follow‑up.
• Support safe and accurate prescription fulfillment by following and directing the pharmacy team to follow established workflow procedures and safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy and genuine care, coaching the team to collaborate with the patient’s total health care team and proactively resolve insurance and medication issues.
• Proactively offer and deliver immunizations to keep patients healthy; engage and support Pharmacy Technicians to learn to immunize.
• Manage pharmacy inventory by coaching the team to follow all inventory best practices, especially protecting cold chain products.
• Conduct new Technician and Pharmacist onboarding for the store and district, ensuring timely completion of required training and licensure.
• Ensure pharmacy operations comply with all state Board of Pharmacy regulations; raise concerns to the Regional Director if needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained pharmacy colleagues and ensure they complete licensure training on time.
• Oversee Staff Pharmacists and District Support Pharmacists (where applicable), delivering annual performance reviews and addressing gaps.
• Remain flexible for scheduling and business needs, managing the pharmacy schedule and delegating responsibilities appropriately.
• Review business reporting to develop action plans and close gaps in workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion, supporting psychological safety through open communication.
• Maintain relevant clinical and technical skills, participating in required training and CME activities.
• Support access to care through pharmacist‑delivered clinical care such as testing and prescribing services, where permissible.
• Comply with all federal and state laws, professional standards, and CVS Health policies to ensure patient safety, controlled substance dispensing, and a safe workplace for colleagues.

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: concentrate on a task over time, pivot quickly between tasks, confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation: actively help people in a friendly manner; notice and understand patients’ reactions and respond appropriately.
• Communication
  
  Skills:
  
  use verbal and written communication to interact with patients and colleagues; practice active listening, ask questions, and avoid inappropriate interruptions.
• Mathematical Reasoning: use math to solve problems such as determining the total number of tablets, day’s supply, and bottles needed to fill a prescription.
• Problem Resolution: identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options.
• Physical Demands: remain mobile, lift, scan, bag items, reach overhead, repeat finger movements, lift up to 20 lbs, and…