General Manager - Fayetteville
Listed on 2025-12-25
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Management
Operations Manager, General Management, Program / Project Manager, Retail & Store Manager
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
and & Stone Massage and Facial Spa Fayetteville, located at 318 Glensford Dr, Fayetteville, NC 28314, is seeking a results-driven, high-energy leader for a high-volume General Manager role. Our ideal candidate has 3–5 years of leadership experience, a proven track record of driving performance and sales results, exceptional communication skills, and a passion for building a positive team culture. This is a long-term opportunity with tremendous potential for professional growth.
Prior spa industry or membership-driven sales experience is a plus.
This role offers a combination of base salary and performance-based bonus, reflecting both your leadership impact and business results.
As a General Manager, you will- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Communicate with Service Provider team and maximize appointment book
- Find opportunities for grassroots marketing and local community connections
- Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
- Proven passion for communicating with people
- Capability to work flexible hours including nights, weekends and holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation.
We are in the people business, and our people come first! We can’t wait to meet you!
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