Administrative Support Specialist

Primary Purpose of the Organization:

The Office of the Registrar exists to serve students, faculty, and administrators. Its primary functions are to maintain student records on each student each semester, oversee the processes of class scheduling and registration, re-enrollment, maintain the integrity and security of student academic records, protect the privacy of the students based on FERPA regulation, ensure the integrity of grade assignments, GPA calculations, transcript accuracy and print, an enrollment and;

ensure the adherence to university policies in all issues related to student academic records; certify student enrollment; provide faculty, administrators, and Office of the President reports and statistical data reflecting student grades and enrollment; advise the faculty and administration about academic and curriculum revisions as needed.

Primary Purpose of the Position:

Serve as the Subject Matter Expert in the Bronco One Stop Office representing the Office of the Registrar by:

* Assisting with event marketing, planning, coordination, and hosting, including the university's new student orientation.

* Coordinating and collaborating with appropriate partner offices, staff, and resources serving as a student service resource for general to complex university information, including providing appropriate referrals for campus resources, assisting students with navigating the university, and accessing information on the university website.

* Serve as an active, positive, and engaged member of the Bronco One-Stop staff, participating on cross-functional committees as appropriate, developing and managing assigned office procedures, paperwork, and data integrity, and keeping the Director of One Stop abreast of integrated services and delivery technology, process and procedure, and communication changes and inefficiencies as soon as they occur.

* Assist the Director of the One Stop with program/project activities and protocols as needed. Communicate with students, advisors, administrators, and other faculty and staff to troubleshoot registration and graduation barriers and provide timely solutions for students.

* Manage and oversee the budget for the Office of the Registrar. Review the office website and recommend necessary updates.

* Processing email requests that come into the FSU Registrar email.

Minimum

Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Knowledge skills and abilities:

* Ability to work a flexible schedule, including occasional evenings and weekends if necessary.

* Ability to communicate effectively in oral and written form.

* Ability to work independently and collaboratively with other offices.

* Ability to assess and find solutions to complicated technical issues.

* Ability to multi-task, follow through on assigned projects, and work in a fast-paced environment and as a team member.

* Must have interpersonal skills to work with a diverse staff and student body.

Preferred Qualifications:

* Four-year baccalaureate degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

* Knowledge of Student Banner systems or similar student information systems, data entry skills, demonstrated knowledge of Microsoft products to include Word and Excel.

* Budget and office coordination experience