Front Desk Coordinator

Front Desk Coordinator I

Smile Doctors offers a people‑first culture that creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. We focus on the importance of the individual and recognize each person’s talents and strengths, nurturing those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

• Competitive salary.
• Medical, dental, vision and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Smile Doctors is an equal opportunity workplace and welcomes diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

• Entry level

• Full‑time

• Administrative