Front Desk Agent
Listed on 2025-12-31
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Customer Service/HelpDesk
Customer Service Rep, English Customer Service
Benefits:
Employee discounts
Sleep Inn is seeking a dedicated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing an exceptional experience.
Key Responsibilities:
Greet and assist guests in a friendly and professional manner
Check-in and check-out guests efficiently
Handle reservations and inquiries via phone, email, or in-person
Process payments and maintain accurate records
Provide information about hotel facilities and services
Address guest concerns and resolve issues promptly
Collaborate with other team members to ensure smooth operations
Qualifications:
Previous experience in front desk or customer service roles
Familiarity with Choice Hotels systems is a plus
Strong communication and interpersonal skills
Ability to handle multiple tasks and prioritize effectively
Attention to detail and excellent organizational skills
Flexibility to work part-time hours, including 2nd and 3rd shifts
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