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Part Time - Branch

Job in Fayetteville, Cumberland County, North Carolina, 28305, USA
Listing for: SECU
Part Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below

Join to apply for the Part Time - Branch role at SECU

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.

Key Responsibilities
  • Handle establishment of new membership, open all accounts, and process changes in accounts.
  • Educate members on available services and make recommendations based on their needs.
  • Key all required transactions into the Margo system and balance cash drawer with accuracy.
  • Balance the vault, ATM, TCD, and coin sorter.
  • Operate drive‑thru window as needed.
  • Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
  • Prepare, order, and verify cash delivery and shipment once a week.
  • Assist members with account problems, checking reconciliations, or errors in transactions.
  • Grant subsequent advances on existing credit cards, open lines and home equity lines of credit—consult with an approving officer prior to advance.
  • Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
  • May begin training in other areas of branch operations as needed.
  • Other duties as assigned.
Requirements
  • High level of self‑control, self‑confidence, good basic mathematical skills, and good organizational and communication skills.
  • Positive attitude and neat appearance.
  • Fast‑paced environment—must use sound judgment when making decisions and work well under pressure.
  • Willingness to engage in ongoing training and professional development.
  • Basic computer skills.
  • Attendance in accordance with assigned schedule.
  • Fluency in English.
  • Cooperativeness and collaboration with co‑workers.
  • Cordial interactions with members and co‑workers.
  • Adherence to the work schedule and attendance policy established by manager.
  • Other training and education as required by management.
Job Environment

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

Physical Demands
  • Uses hands and fingers to lift telephone receiver, press keys on adding machine, and type on computer keyboard.
  • Sits 80%, stands 10%, and walks 10% of the time.
  • Communicates clearly to answer members' questions and describe member services.
  • Listens intently to members' questions and concerns to facilitate quality service.
  • Visual acuity necessary for completing forms for members.
  • May order supplies for the branch using computer terminal.
  • Maintains manual cash drawer, counting currency daily to balance cash drawer.
  • May climb stairs when branch is located on multiple levels.
  • Can comprehend and carry out verbal and written instructions.
  • Can lift up to 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Miscellaneous

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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