Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.

• Facilitate updates to members' accounts.
• Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
• Maintain the neatness and cleanliness of the entire club at all times.

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Excellent customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with empathy and problem-solving abilities.
• Diplomatic in all interactions, using appropriate behavior and language.
• High School diploma or GED required.
• Must be 18 years or older.

• Stand and walk continually during shifts.
• Talk in person or on the phone regularly.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals.
• Perform cleaning duties throughout the shift.

Compensation: $11.00 per hour

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving individuals. As one of the largest and fastest-growing fitness franchisors and operators in the U.S., Planet Fitness is expanding rapidly. We seek talented people to join us in fostering the Judgement Free Zone and shaping our brand's future. With over 2,000 locations across multiple countries, there are many opportunities to make a difference on our Planet.

Our mission is to provide a tool—our product—that inspires and motivates members. If you want to make a difference in a customer's life, this is the place for you. Join us in the Judgement Free Zone and experience the rewarding feeling of making a positive impact.

To find your perfect fit, search for a club opportunity near you.

Note:

Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment matters for franchisees. Each franchisee is responsible for complying with applicable laws.