Call Center QA Analyst — Elevate Customer Experience
Listed on 2026-10-07
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Customer Service/HelpDesk
eClerx in Fayetteville, NC is seeking a Call Center Quality Assurance Analyst to monitor and evaluate customer interactions, ensuring compliance with standards, policies, and customer experience expectations.
You will listen to recorded and live calls, assess agent performance, identify coaching opportunities, and collaborate with training and operations to improve service quality and satisfaction.
This posting is for the Call Center QA Analyst — Elevate Customer Experience role at eClerx, based in Fayetteville, NC, United States.
The position is based in Fayetteville, NC, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 48.000 - 72.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Call Center QA Analyst — Elevate Customer Experience role in the description above.
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