Human Services Planner Evaluator

This position is located in Performance Management. The role provides analytical and consultative work that assists leadership and staff in planning and evaluating human services programs, including project planning and development. It offers consultation to agency teams on performance and results for children, families, senior citizens, and disabled adults. Duties involve providing technical assistance, interpretation and application of standards and practice issues, statistical analysis, social science research, data management, project and special report management to meet strategic business needs and respond to changing customer demands.

The position may also perform other duties as assigned, including emergency and disaster situations as needed.

Planner – A four‑year degree in public service administration, psychology, sociology, social work, or a human service programmatic field, preferably with coursework in human service planning; or graduation from a four‑year college or university and two years of administrative or consultative experience in a human service program; or an equivalent combination of education and/or experience.

Evaluator – Graduation from a four‑year college or university with a degree in psychology, sociology, or social work or a human service programmatic field, preferably with coursework in human services program evaluation; or graduation from a four‑year college or university and two years of program evaluation or consultative experience in human service programs; or an equivalent combination of education and experience.

Preference will be given to applicants who have related work experience within a social services agency.

General knowledge of the principles and practices of public administration and planning, and an ability to communicate effectively with professional and administrative personnel; ability to exercise judgment and discretion in applying and interpreting policies and procedures; considerable knowledge of program evaluation methodology; general knowledge of theory and source literature in the subject area(s); some knowledge of the use and capabilities of manual and EDP systems;

ability to write and present reports and information effectively.

• Drug testing as required by County policy.
• Law enforcement background check.
• Valid North Carolina Driver’s License.
• Required to assist in emergency and/or disaster situations.
• Adherence to Cumberland County Department of Social Services strict dress code policy, including guidelines on tattoos and body piercing.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click “Application Status.” If you have specific questions about this posting, contact DSS Human Resources at 910‑677‑2739.

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with community partners to provide programs and services that engage our customers in improving their quality of life.

We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting‑edge service delivery. Our customers are partners, motivated and empowered to improve their quality of life.

A quality customer experience, business operations and employee experience represent our three Core Standards. We have identified eight core values and validating behaviors:
Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.