Maintenance CaseWorker III - Lead Worker

This position is located in the Economic Services section.

This position is assigned to the Economic Services Section of the Cumberland County Department of Social Services and will primarily serve in the area of Emergency Rental/Utility Assistance Program. The employee may also serve in the areas of Refugee Assistance and/or Energy Assistance. This position will serve as a lead worker over a unit consisting primarily of Income Maintenance Caseworkers. The worker may also perform the same eligibility determination functions as the Income Maintenance Caseworker I, II, or III.

The purpose of these programs is to provide assistance to low-income families.

Two years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.

Graduation from a four‑year accredited college or university and related customer service experience and two years of Income Maintenance Caseworker experience OR two years of Income Maintenance Caseworker experience in a NC DSS agency.

Considerable knowledge of the Food and Nutrition Program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations, and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures.

Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on‑line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at .

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

We envision our Department… as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers… as partners, motivated and empowered to improve their quality of life.

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments:
Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.