Director, Academic Advising & Student Services, Education ​/ Teaching

Position Title:

Director of First Year Experience

Working Title:

Director of First Year Experience

Position Number: 000400

Full-time or Part-time

Time Limited Position:
No

Number of Vacancies: 1

Department:
Strategic Enrollment Management

Posting Number: 0401895

SHRA/EHRA:
Exempt Professional Staff (EPS)

Job Category:
Professional

Hiring Range:
Commensurate with Education and Experience

Overall Position

Competency:

Exempt Professional Staff (EPS)

The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University's First Year Experience mission is to ensure that every first-year student is given access to academic support and campus engagement opportunities to create an enriched college experience. The First-Year Experience Office delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

The Director of the First Year Experience coordinates and provides leadership for the successful conceptualization and implementation of an integrated first-year experience program; coordinates appropriate instruction (i.e. UNIV), instructional support (i.e. learning center) and student services support to meet the needs of first year and/or high risk students; enhances service to programs and its participants to improve student success; and provide direction to college-wide, cross-functional efforts that promotes student learning, persistence, retention, and academic success during students' first year of matriculation.

This position includes the assignment of up to two UNIV Seminar courses, depending on institutional need.
Brief Summary of

Job Duties:


Leadership for the First-Year

Experience:

Provides leadership and oversight for implementing the First Year Experience (FYE) Programs, including bridge programs, learning communities, first-year seminars, and extended orientation programs, with a special focus on improving success for disproportionately impacted student groups. Coordinate university Studies course training, curriculum, teaching, and learning.
Manage Bronco Boost Summer Bridge Program: Provide supervision, academic support, and transitional programming to incoming first-year students in a residence hall environment.
Manage EAB Navigate Student Success: Monitor and maintain advising records through the university portals and other software systems (EAB, Native Banner, UpSwing, Canvas, Knowledgebase) and support staff with successful usage of systems.
Campus Community Partnership: Collaborates and coordinates with academic affairs, student services, and faculty leads to ensure appropriate academic and student success courses are offered; adequate counseling and student support services are provided to meet program goals and objectives.
Customer Care Development and Focus: Conduct research and remain current to provide relevant training on customer care.
Other Duties Assigned

Budget management and planning experience. Experience working with first-generation college students and/or socially or economically disadvantaged students is preferred. Two years of closely related experience in student services or instructional programs is required. Two to three years' experience advising first-year students, particularly exploratory/undecided students.

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is a VEVRAA Federal…