Director, Education Administration, Education ​/ Teaching

Hiring Range:
Commensurate with Education and Experience

Overall Position

Competency:

Overall Position

Competency:

Exempt Professional Staff (EPS)

Primary Purpose of the Organization:

The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University’s First Year Experience mission is to ensure that every first-year student is given access to academic support and campus engagement opportunities to create an enriched college experience. The First-Year Experience Office delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

Primary Purpose of the Position:

The Director of the First Year Experience coordinates and provides leadership for the successful conceptualization and implementation of an integrated first-year experience program; coordinates appropriate instruction (i.e. UNIV ), instructional support (i.e. learning center) and student services support to meet the needs of first year and/or high risk students; enhances service to programs and its participants to improve student success; and provide direction to college-wide, cross-functional efforts that promotes student learning, persistence, retention, and academic success during students’ first year of matriculation.

This position includes the assignment of up to two UNIV Seminar courses, depending on institutional need.

Brief Summary of

Job Duties:

• Leadership for the First-Year
  
  Experience:
  
  Provides leadership and oversight for implementing the First Year Experience ( FYE ) Programs, including bridge programs, learning communities, first-year seminars, and extended orientation programs, with a special focus on improving success for disproportionately impacted student groups. Coordinate university Studies course training, curriculum, teaching, and learning.
• Manage Bronco Boost Summer Bridge Program:Provide supervision, academic support, and transitional programming to incoming first-year students in a residence hall environment.
• Manage EAB Navigate Student Success:Monitor and maintain advising records through the university portals and other software systems ( EAB , Native Banner, UpSwing, Canvas, Knowledgebase) and support staff with successful usage of systems.
• Campus Community Partnership: Collaborates and coordinates with academic affairs, student services, and faculty leads to ensure appropriate academic and student success courses are offered; adequate counseling and student support services are provided to meet program goals and objectives.
• Customer Care Development and Focus:Conduct research and remain current to provide relevant training on customer care.
• Other Duties Assigned

Minimum

Education And Experience Requirements:

• Master’s degree from an accredited institution with at least two years of work experience in higher education in either of the following areas: academic advising, counseling, admissions, enrollment management, or student affairs.
• Experience interpreting and administering academic policies.
• Proficiency with the EAB Navigate student success management system or a similar platform, Ellucian Banner Student, the Canvas Learning Management System, the Degree Works degree auditing system, or related platforms.

Knowledge, Skills And Abilities:

Knowledge:

Knowledge of best practices in higher education for enhancing student academic skills;…