Scheduler, Healthcare

Scheduler at Med Quest Imaging

Be among the first 25 applicants.

Are you looking to make a difference in healthcare? Look no further! Med Quest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

• Facility:
  Carolina Imaging of Fayetteville
• Location:
  
  3628 Cape Center Drive
• Position Type:
  Full-Time
• Work Schedule:
  
  Monday‑Friday 8:00 am‑5:00 pm, with occasional Saturdays

In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound/outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.

You will enjoy this position if you thrive in a high‑energy, fast‑paced environment and prefer following task‑oriented processes in your work, are energized by talking to people on the phone, and are driven to build top‑level patient care.

• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
• Master in‑house software system to accurately schedule multiple modalities (MRI, CT, Ultrasound, X‑ray), input clinical data, and provide additional commentary necessary for patient appointments
• Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff
• Create remarkable patient experiences by demonstrating professionalism, high‑level customer service, and compassion during the scheduling process
• Communicate and interact with all radiology center teams effectively and professionally
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
• Complete other duties as assigned

• High School Diploma or GED

• 0‑2 years of experience in a healthcare setting
• Experience in a high‑volume call center or fast‑paced environment

• Excellent typing skills (40+ WPM) with strong focus on entry precision
• Knowledge of medical terminology and health insurances
• Working knowledge of computers and Microsoft Office software
• Detail‑oriented while multi‑tasking
• Positive attitude toward self and teammates

Founded in 1996, Med Quest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital‑affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X‑ray, Med Quest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and healthcare systems count on Med Quest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit