Bilingual; Spanish Health Care Assistant

Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.

We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.

The Bilingual Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and providing patient education.

• Passionate about providing high-quality and non-judgemental reproductive health care
• Bilingual in Spanish - passing the Bilingual Proficiency Assessment required before hire
• Believes that sexual health is essential to every person’s overall health, well-being, and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Patient-first mindset
• Compassionate

• Maintains accurate and complete documentation including charts, logs, etc.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
• Verify and interpret insurance coverage and benefits both electronically and over the phone.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
• Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner.
• Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
• Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
• Works as a team member to meet or exceed center productivity and customer satisfaction goals.
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.

This is a full-time opportunity, working 35-39 hours/week.

Tuesday: 7:45 AM - 3:00 PM or up to 4:45PM based on operational needs.

Wednesday: 9:45 AM - 4:00 PM

Thursday: 11:45 AM - 6:00 PM

Friday: 8:45 AM - 3:00 PM

Saturday: 7:45 AM - 2:00 PM or up to 4:45PM based on operational needs.

Please note that work schedule reflects the clinic schedule, and actual hours worked may vary due to day-to-day operations. All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.

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